Frequently Asked Questions

• Do I have to do anything before the housekeeper arrives?
• What if my cleaning is scheduled on a holiday?
• What if I need to reschedule an appointment?
• How should I pay for the service?
• Do you send teams of people in to clean my house?
• Do you send the same person every time my home is cleaned?
• Do we have to sign a contract?
• What time will the housekeeper be at my home?
• Do you carry insurance for damage?
• Do you provide the cleaning supplies or do we?
• How do you get into my house if I'm not at home?
• Do you check the backgrounds of your housekeepers?
• Why does the first time cleaning cost more?
• What form of quality control do you provide?
• What about my pets?

Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.

What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance.

How Should I Pay For The Service?
We require the payment before we begin cleaning. If you are not going to be at home when we arrive, please leave a check made payable to our housekeeping service on the kitchen counter along with the cleaning supplies you want us to use.

Do You Send Teams Of People In To Clean My House?
No, under normal circumstances we will send one thoroughly trained housekeeper to clean your home. If it is an unusually large job, we may send more than one housekeeper.

Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn't always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.

Do We Have To Sign A Contract?
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our housekeepers are paid for each home they clean - a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.

What Time Will The Housekeeper Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.

Do You Carry Insurance For Damage?
While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1,000, whichever is less.

Do You Provide The Cleaning Supplies Or Do We?
The choice is yours. We realize that most customers already have cleaning supplies and basic cleaning equipment (vacuum, broom, mop) in their home. For hygienic purposes, we prefer to use your equipment in your home. However, we will bring our own cleaners. If you have a favorite cleaning product that we do not provide, we will be happy to purchase it for use in your home for a small fee. We will provide you with a list of the cleaners we use. Please note that we are not liable for any damage caused by your choice of cleaners.

How Do You Get Into My House If I'm Not At Home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a fee of $20 to compensate the housekeeper for their loss of time and driving expenses.

Do You Check The Backgrounds Of Your Housekeepers?
Yes we do, in fact we will not even consider the recruitment of a new housekeeper unless they have a minimum of 2 verifiable references and a stable previous work history. Housekeepers must be bondable, which means no felony convictions. We also do random drug testing.

Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.

What Form Of Quality Control Do You Provide?
Every time we clean your home the housekeeper is going to leave you a form called a Scoreboard. We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned. Please return the Scoreboard to our office so the housekeeper can receive credit for a job well done. Points accumulated on the Scoreboard determine who our "Pay Bonus For The Month" is. You can also submit your Scoreboard online at our web site.

What About My Pets?
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.